PAYMENT POLICIES (rev.7/2009)

Download 2009 Policy Brochure

Download 2009 Policy Signature Page

Refund Policy:

No refunds are available for lessons already received.
Refunds for prepaid lessons require 2 weeks written withdrawal notice (email is fine).

Cancellation Policy:

Credit vouchers are available for missed lessons when 24 hours written notice has been provided (email is fine).
Cash refunds are available with 2 weeks written notice (email is fine).
TEACHER ABSENCES: Occasionally The Music Place will have to cancel a class or lesson. In this case, you will be provided with your choice of:
- A make-up lesson
- A credit voucher, or
- A cash refund

(Note: These policies are regardless of payment method.)

Registration Fees

Non-refundable, Lifetime Registration Fee is due upon enrollment.

$30.00 for an individual student
$50.00 family registration option covers everyone in a family

Upon receipt of fees, students will be issued a Music Place Class Confirmation Form which will be used like a :ticket" to their first class.

Tuition Reserve

A Tuition Reserve is also due at enrollment.

This is a prepayment of two classes (50% of total monthly tuition). It is kept in your account and applied to your last two classes provided a minimum of two weeks written notice is given to the office. For those choosing the eCheck automated payment plan, this fee may be spread over as many as three months by request.

Payment Methods

We accept cash, checks, credit cards (Visa or Master Card) and online payments from your choice of a checking or savings account.

In addition, our easy eCheck plan allows families convenience of payment and avoidance of late fees. by signing up for monthly payment deductions from their selected account. Download the Automatic payment authorization form here.

Payment Procedures

1. When are payments due?
Monthly payments are due in full on the 1stand late after the 10th.

Invoices are not sent.
Late payments received after the 10th will incur a $10.00 late fee per class.
Incomplete payments are also subject to a late fee.
Itemized statements will incur a charge of $25.00 to past due accounts which require them.

Delinquent accounts of 45 days are subject to withdrawal and loss of tuition reserve.

2. What should I do with my payment?

Private lesson payments made out to The Music Place can be given directly to the instructor.
Group class payments should be placed in payment mailboxes where available in multi-class campus lobbies
Automatic payments may include all family payments and are deducted from your selected account monthly during the first week of the month.

Discounts

The greatest of any ONE applicable discount will apply.
Discounts apply only to full month payments. (Sorry! No discounts apply to pro-rated payments)

Group & Ensemble Class Discounts

10% discount for a 2nd weekly group class OR for other (immediate) family members enrolled in any group class
50% discount for any third weekly group class in a family
50% discount for Vocal, All Arts or Chamber Group students who also take weekly private lessons

Private Lesson Discounts

10% discount applies when one student takes 60 minutes or more per week from the same teacher. Please Note: this is not applicable to siblings who each take 30 or 45 minutes from the same teacher.
10% discount applies to private lessons for students in families supported by full-time ministry (see below)

Partner Church & Full-Time Ministry Discounts

Partner Churches (on whose property we are invited to serve)

10% discount for private lessons, and 50% discount for group classes applies to congregation or staff members

Full-Time Ministry Discounts

10% discount for group and/or private lessons for families supported by full-time ministry (written verification required)

Withdrawal

Proper withdrawal requires:

1)Written notice (by fax, letter, or e-mail)

2)Receipt by the Main Office...

3)Within 2 weeks of the last lesson will be received. (Tuition Reserve is applied when proper notice is given)

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Last Modified: 2009.08.03

Actual Customer Testimonials:

"We have recommended to many of our friends. We love the place. It has totally helped our daughter to not only know the notes but to truly have fun with them! We love the teacher(s) and wish them all the very best. - " -- Happy parents

"Our daughter, Melissa, loves her music class, and she looks forward to the recitals. She's made friends and become more confident. We'd recommend the Music Place to anyone. -- Melissa's parents, Kathy & Matt, Los Gatos" .

I tell everyone who will listen about the amazing introduction to music that our daughter is getting with the Music Place. People are always amazed when a 3-year old explains that she played an oboe last week and is going to play a piccolo next week! Most importantly, our daughter can't wait for music class & asks to go every day. -- The Pace Family